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Head office

66 W Flagler Street, Suite 900, PMB 12080, Miami, FL 33130

*We aim to respond to inquiries within 24 hours.

Returns & refunds

What is your return policy?
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We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your CELL THEORY product, you can return it within 30 days of receipt for a full refund of your purchase price.

How do I initiate a return?
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Simply email hello@celltheorylabs.com with your order number and reason for return. We'll send you a prepaid return label and instructions to complete your return. If you purchased Cell Theory on Amazon please follow instructions to return it through their return process.

Are return shipping costs covered?
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Yes, we cover return shipping costs for US customers. For international returns, shipping costs are the responsibility of the customer.

How long do refunds take to process?
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3-8 business days

What is your return policy?
icon

We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your CELL THEORY product, you can return it within 30 days of receipt for a full refund of your purchase price.

How do I initiate a return?
icon

Simply email hello@celltheorylabs.com with your order number and reason for return. We'll send you a prepaid return label and instructions to complete your return. If you purchased Cell Theory on Amazon please follow instructions to return it through their return process.

Are return shipping costs covered?
icon

Yes, we cover return shipping costs for US customers. For international returns, shipping costs are the responsibility of the customer.

How long do refunds take to process?
icon

3-8 business days

What is your return policy?
icon

We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your CELL THEORY product, you can return it within 30 days of receipt for a full refund of your purchase price.

How do I initiate a return?
icon

Simply email hello@celltheorylabs.com with your order number and reason for return. We'll send you a prepaid return label and instructions to complete your return. If you purchased Cell Theory on Amazon please follow instructions to return it through their return process.

Are return shipping costs covered?
icon

Yes, we cover return shipping costs for US customers. For international returns, shipping costs are the responsibility of the customer.

How long do refunds take to process?
icon

3-8 business days